Shipping policy

Shipping Rates & Destinations

Available shipping methods, destinations, and applicable charges are displayed at checkout before payment.

Any free-shipping offer is subject to the eligibility requirements stated with that promotion.

Order Processing & Delivery

Order processing and shipping times depend on product availability, the destination, and the shipping method selected. Processing time is separate from carrier transit time.

Any shipment or delivery estimates shown on product pages or at checkout apply to the relevant order. Delivery estimates are not guaranteed unless expressly stated.

If we cannot ship within the stated timeframe, we will notify you and provide options to accept the delay or cancel for a refund, as required by applicable law.

Order Tracking

When tracking is available, we will email the tracking information after your order ships. Carrier tracking updates may take time to appear.

Shipping Addresses & Order Changes

Please verify your shipping address before completing your purchase.

To request an address change or cancellation, contact sales@betteraqua.com promptly. Changes may not be possible once an order has entered fulfillment or shipped.

If a shipment is returned because of an incorrect address supplied by the customer, refusal, or failure to collect the package, any applicable reshipping charges will be explained before the order is resent. Any refund will be handled according to our Return and Refund Policy and applicable law.

Damaged, Missing, or Incorrect Shipments

Inspect your order upon arrival. If merchandise arrives damaged or incorrect, contact sales@betteraqua.com promptly with your order number and photographs of the product and packaging.

Keep the shipping carton and packaging while we review the issue.

If tracking shows delivery but you cannot locate the package, check nearby delivery locations and contact us so we can assist with a carrier investigation.

International Shipping

International shipping is available only to destinations offered at checkout.

Unless expressly included in the checkout total, import duties, taxes, customs fees, and carrier clearance charges are the customer’s responsibility. These charges are determined by the destination country and relevant service providers.

Customs processing may affect delivery times. Please confirm that the products can legally be imported into your destination country before ordering.

If an international shipment is refused or returned, we will explain any applicable return charges and available refund, subject to our Return and Refund Policy and applicable law.

Return Shipping

Please contact us for authorization and instructions before returning merchandise.

For eligible returns unrelated to a product defect, shipping damage, or our error, customers are responsible for return shipping. Original outbound shipping charges are generally nonrefundable in these cases.

For confirmed defective products received, shipping damage, or incorrect items sent by BetterAqua, we will arrange appropriate return shipping at our expense.

If you purchase your own return shipping, no additional return-shipping charge will be deducted. If we provide a paid return label for a customer-responsibility return, its cost will be disclosed before use and deducted from the refund.

See our Return and Refund Policy for complete eligibility requirements and procedures.

Contact Us

For shipping questions or assistance with an order, email sales@betteraqua.com.