Skip to content
FREE SHIPPING ON ALL ORDERS OVER $99!!
FREE SHIPPING ON ORDERS OVER $99!!

Refund Policy

Refunds

Our policy lasts 15 calendar days to return an item from the date you received it.
To be qualified for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically apply to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account once again.
Then contact your credit card company, it may take some time before your refund is received back to your account.
Next, contact your bank. There is often some processing time before a refund is issued.
If you reached all the steps and have not received your refund yet, please contact us at info@betteraqua.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@betteraqua.com and send your item to: Better Aqua LLC, 2330 NW 102nd Ave Ste # 3, Doral FL 33172, United States.

Shipping
To return your product, you should mail your product to:

Better Aqua LLC, 2330 NW 102nd Ave Ste # 3, Doral FL 33172, United States

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will get deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you - may vary.